I can't activate my program on-line. How do I activate my program?
There is also off-line activation possible. Off-line activation means creation of send_to_support.txt file by the program that you try to activate. For each program send_to_support.txt file creation is individual. To create the file send_to_support.txt choose “I have no Internet” in activation window and press “Activate” (please, see user manual for your program for more detailed instructions). You will need this file to continue with off-line registration. Tick the check box “I have carefully read the Registration FAQ” below this FAQ, and follow the instructions to finish activation.
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I haven't received my activation key. What should I do?
An activation letter is sent to your purchase e-mail immediately. Please make sure that emails from VITO are not being blocked by any kind of spam filter, or are not being forwarded to a "junk" or SPAM folder in your email application.
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I have changed my device/upgraded Windows Mobile. What should I do?
According to our licensing agreement, the license you've bought contains three activation keys and you can receive the other two once per three months from the moment of first activation by contacting us via our support form describing your problem and specifying your current activation code for the product you want to activate. After you have used the third key you will need to prolong your license by buying a new copy of a program.
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I have downloaded the upgraded software title. Do I need a new activation key?
No, you don't need a new activation key. Even if you have made hard reset to your device you can activate your software with a previous activation key..
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Does VITO AudioNotes record phone calls on all devices?

Can I try VITO AudioNotes for free?
Yes. Download the trial version that works for 14 days without any limitations.
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Does VITO AudioNotes record phone calls on all devices?
VITO AudioNotes doesn't record phone calls on Pocket PC due to OS and hardware restrictions. It records phones calls only on Windows Mobile 5.0 Smartphones. Sometimes it also doesn't record phone calls on Windows Mobile 5.0 Smartphones due to hardware restrictions. Currently VITO AudioNotes does not record phone calls on Moto Q and Samsung BlackJack
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VITO AudioNotes doesn't recognize any phone calls and refuses to record.
The call recognize algorithm has been modified in the latest version. Please try the previous one.
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VITO AudioNotes recognizes a phone call, starts recording but stops immediately.
The problem appears due to hardware and OS realization of your device.
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VITO AudioNotes recognizes a phone call, records it but after the converstion is finished you can hear nothing on the recording.
The problem appears due to hardware and OS realization of your device.
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VITO AudioNotes recognizes a phone call, records it properly, but you can hear only your voice on the recording.
The problem appears due to hardware restriction of device. You can use speakerphone feature to solve the problem.
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How can I record the phones talk with a bluetooths headset?
You need Audio Gateway profile, a system driver in your OS that makes your device receive incoming sound stream using BT headset.
If you have it then it should work...
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Why I can not see some installed programs in GoodWin
Please create a shortcut in Windows->Start Menu->Programs
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Why battery level in Goodwin in some cases doesn't correspond to the windows one?
Goodwin doesn't consider capacity decreasing of the battery with time. It is a specific feature of each device.
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I've just installed the trial version on my Treo 750/Treo 800 device but my incoming texts are still going to my default messaging system. What should I do?

Unfortunately SMS-Chat doesn't work with standard Treo messenger properly. We apologize for this inconvenience.
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When I am typing in a message, the text is not visible. What should I do?

Please try to switch off "clear type" mode. Please go Menu->Settings->System->Screen->Clear Type
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The text is still not visible, though "clear type" mode is already switched off. What should I do next?

If you can't see the text when you are typing a message, try tapping the "Enter" key on your pop-up keyboard before you begin typing.
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What emoticons are supported by SMS-Chat?

SMS-Chat supports following emoticons:

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Can I try VITO SoundExplorer for free?
Yes. Download the trial version that works for 14 days without any limitations.
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How do I register SoundExplorer?
After you have purchased SoundExplorer you will receive an e-mail with an activation code. Please, make sure your device is connected to Internet, start SoundExplorer and click Activate in Menu, type in your activation code from the e-mail into the empty form and press Activate now.
In case you can't connect to Internet from your pocket PC or smartphone, activation will take more time: click Activate off-line and follow the instructions from the pop-up window. After you've performed the necessary action you will receive an e-mail with the activation code for completing your activation.
Note: as you can see activating your SoundExplorer on-line is much easier than the off-line variant which can take considerably more time. We recommend you on-line activation.
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How do I run SoundExplorer?
Use program shortcut at StartMenu>Programs or assign its launch to a hardware button using VITO ButtonMapper. You can also start it by tapping the icon with arrow on Today screen. Turn on Today plugin from Settings>tab Personal>tab Items by checking the box SoundExplorer.
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How do I upgrade to the newest version?
Just download the latest version and install it over your previous installation. If you're a registered user, the program will retain your registration and you won't need to enter your registration data again.
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I bought SoundExplorer some time ago and saw an update available at your website. Should I pay for upgrade?
All updates are free during a year after the purchase.
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Can I record files to my storage card? Are there any limits?
Yes, you can record files directly to your storage card.
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Is there a limit for recorded files?
The only limit for recorded files is free space in your storage memory.
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What formats are used in SoundExplorer?
You can choose one of the following recording formats:

• GSM 8 kHz; 16 bit, mono
• MP3 8 kHz; 16 bit, mono (16 kbps)
• MP3 11 kHz; 16 bit, mono (16 kbps)
• MP3 11 kHz; 16 bit, mono (32 kbps)
• MP3 22 kHz; 16 bit, mono (32 kbps)
• MP3 44 kHz; 16 bit, mono (64 kbps)
• MP3 44 kHz; 16 bit, mono (96 kbps)
• ADPCM 11 kHz; 4 bit, mono (44 kbps)
• ADPCM 22 kHz; 4 bit, mono (88 kbps)
• ADPCM 44 kHz; 4 bit, mono (176 kbps)
• WAV 11 kHz; 8 bit, mono (88 kbps)
• WAV 11 kHz; 16 bit, mono (176 kbps)
• WAV 22 kHz; 8 bit, mono (176 kbps)
• WAV 22 kHz; 16 bit, mono (344 kbps)
• WAV 44 kHz, 16 bit, mono (688 kbps)

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Why can't I record in stereo?
Recording in stereo is currently limited by PocketPCs' hardware restrictions. We are currently working on a new audio engine for SoundExplorer, which hopefully will allow recording in stereo.
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Can I install and use SoundExplorer from my storage card?
Yes, you can. But we recommend installing it directly onto device for better performance.
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Is there any compression used for recorded files?
MP3 compression can save lots of valuable free space. MP3 encoding of large files on slow devices can take some time, please allow several minutes for encoding to finish.
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My button settings in SoundExplorer do not work with ButtonMapper enabled. Are they compatible?
Please download and install the latest version of VITO ButtonMapper.
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Why don't some tasks have the "Delete" option? I want to clean up my todo list.
If you're not the owner of the project and if the task wasn't created by you than you can't delete it. In this case you may just assign this task back to the owner of the project and ask him/her to delete it in the discussion section of the task.
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How can I remove a participant?
You may remove a participant this way:

1. Choose a project.

2. Press "share" button find the person you want to remove from the project and tap "remove" button.

3. The person will be removed from the project.

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How can I change the e-mail?
There is no possibility to change the e-mail. The only decision is to create a new account with new e-mail and share all projects with this e-mail. When they shared from the old account assign a new owner of all shared projects.
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Is there any way that we would be able to print out the project or tasks?
There is such an opportunity to print out the project. For this you need to choose the project, enter its properties "i" and choose in the menu "export". When you "Export" the project you get it in html format that can be printed out.
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Any way to add additional "Assigned to" names without them having program access?
It is impossible to assign tasks until the person who you want to collaborate with will get the invitation from you, accept it and get registered to the service.
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I attempted to use Task2Gather for iPhone without Internet connection and it requires me to log in. Upon putting in my password, I get a message:

Sorry, Cannot reach Task2Gather server. Please check your internet connection and try again.

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I have the latest version of the iPhone app, and I have push notifications set to "ON", but I do not seem to be receiving any notifications. Is there something I need to do?

There are several reasons why the Push notifications may not work:

1. You should have the collaborators who could add new tasks for you and comments.

2. The settings should have this option "turned on"

3. Your iPhone/iPod shouldn't be jailbroken (this doesn't work due to Apple's policy).

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Screen calibration goes out while recording macros.
Try one of the following:

1.Download and reinstall the latest version of VITO ButtonMapper (Note: you need to download exe of ButtonMapper that includes MacroRecorder responsible for macros recording or install MacroRecorder from your Pocket PC)

2. If step 1 doesn't solve the problem, do the following:
2.1 Go to screen alignment menu in your settings and make 5 screenshots (with the cross in the center and in the cornres of the screen). You can use VITO ScreenCapture to make the screenshots (free trial for 14 days).
2.2 Download the program getoeminfo.exe and run it on your Pocket PC. There will appear a window OEM string with text.
2.3 Send the text from OEM string window alongside with the screenshots you've previously made to support@vitotechnology.com
2.4 Expect a version of MacroRecorder copmatible with your device soon.
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Can I use my phone BlueTooth headset to be able to dial numbers with voice commands?
You need Audio Gateway profile, a system driver in your OS that makes your device receive incoming sound stream using BT headset. If you have it then it should work. You should get this driver browsing the web site of your device manufacturer or you can search a compatible ROM update browsing some other web resources.
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The program recognizes my voice commands only occasionally. What should I do?
Please try to record magic word and all of your voice commands without any background noises in some silent room and then pronounce them with the same intonation close to your microphone.

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What are requirements for VoiceDialer?
MIPS, ARM or XScale based PocketPC (OS version 2000 or 2002) connected to mobile phone (via data-cable, Infrared port or Bluetooth).
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How do I get access to program settings?
Look for VITO VoiceDialer icon in System Settings.
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I can't find VoiceDialer icon after setup.
Install VITO VoiceDialer directly onto your mobile device (not on a storage card) and soft reset it after setup is complete. Look for VITO VoiceDialer icon in System Settings.
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How do I record voice tags?
In program settings:

• go to Learning tab;
• choose a contact;
• tap [Record];
• speak out a command while recording bar is in progress (approx. 3 sec.).
• tap [ok] or [x] to close program window and save changes.

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What are best conditions for tag recording?
Record your command in complete silence with clear and accurate voice. The program will cut silence gaps at the beginning and at the end of your command after recording is complete.
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How do I test my recording for recognition accuracy?
Use [Test] button to test current tag for conformity with other voice tags. You will see a table of conformable tags and congeniality percentage.
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How do I launch VoiceDialer?
Assign VoiceDialer shortcut in Programs to a hardware button. Press it to start recognition.
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What is recognition accuracy of your program?
VITO VoiceDialer uses proprietary Voice Recognition Engine designed by our company. This technology provides 70-99% of recognition accuracy (even in negative conditions) for the same voice used for tag recording.
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What is Don't use HANG UP option in VoiceDialer settings?
You can cancel phone number dialing or conversation with on-screen button HANG UP (extremely handy for headset users). The mentioned option disables this feature and closes VITO VoiceDialer after dialing is complete.
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Why VoiceDialer doesn't work via Bluetooth headset?
You need Audio Gateway profile, a system driver in your OS that makes your device receive incoming sound stream using Bluetooth headset. If you have it then it should work. You should get this driver browsing the web site of your device manufacturer or you can search a compatible ROM update browsing some other web resources.
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Can I try VITO VoiceDialer for free?
Yes. Download the trial version that works for 14 days. You can use it to record 10 voice commands for 10 contacts.
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How to report a bug in Winterface?
To report a bug you have to follow few steps:

1. Start Winterface.
2. Tap Menu then Options then Cancel.
3. Tap Add then Applications then backwards button.
4. Close Winterface.
5. Go to the folder \Program Files\VITO\Winterface\.
6. Copy device.log file and send it to *support at vitotechnology dot com*.

The model of your device, the version and language of OS and the detailed description of observed issues are necessary.
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Where can I download the previous Winterface version (1.2)?
Previous Winterface version is available here: Winterface_1.2.cab.
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